Privacy policy

This website (“Website”) is owned and operated by LaCelie (“LaCelie,” “Company,” “we,” “our”). This Privacy Policy (“Privacy Policy,” “Policy”) explains your (“User,” “You,” “Your”) data collection, processing, and safeguarding practices that we use on the LaCelie Website. Please review this Policy regularly. We reserve the right to modify this Privacy Policy at any time. We will inform Users of any changes on our platform or other appropriate channels within a reasonable time frame. If You disagree with this Policy or its modifications, please discontinue using our Website.

If You encounter challenges in using or accessing any components of this Website, don't hesitate to contact our support team. We are committed to providing You with the information, item, or transaction You seek using a communication method that is accessible to You and consistent with applicable laws. This may include, for example, providing support via mobile assistance.

Personal Information

When You use our Website, You voluntarily provide personal information during interactions for any purpose or during the registration, order placement, or payment process. We may collect the following personal information from You:

Contact Information: Name, email address, mailing address, and phone number.
Billing Information: Payment card number and billing address.
Unique Identifiers: User name, account number, and password.
Preference Information: Order history and marketing preferences.
Account Information: Shipping address, delivery instructions, and contact names.
Information Associated with Inquiries: Email, fax, or postal correspondence and chat box discussions.
Information Associated with Website Transactions: Screenshots, audit logs, and data linked to transactions with us, our affiliates, or other entities.
Information from Non-affiliated Third Parties: Information like your test results, dietary needs, or other relevant details shared with our Wellness Specialists.
Recruitment Data: Curriculum vitae, education and employment history, professional memberships, and other relevant recruitment data.
Event-Related Data: Data provided during registration for programs, events, or meetings (e.g., access and dietary requirements).
Other Personal Information: Any other information that You voluntarily provide to us.
Refer to the "Digital Advertising & Analytics" section for more information about how we use personal information and the options available to You.

Cookie Policies

We use cookies, which are small text files stored by your browser on your device (e.g., computer, mobile phone, or tablet) when you visit websites. Along with cookies, we may use other technologies like data stored on your device or browser and device identifiers for similar purposes. These technologies are necessary for improving the website’s functionality and enhancing your browsing experience.

Our website uses several types of cookies to operate effectively and remember your preferences:

Strictly Necessary Cookies: These include cookies that remember your consent preferences and help identify sessions. They typically expire within 2 hours to 1 month.
Functionality Cookies: These cookies help store your preferences and enable live chat features. They can last up to 1 year.
Targeting Cookies: These cookies improve page load times and are valid for 30 days.
By using our website, you consent to our use of cookies as outlined in this policy. You can configure your browser to decline some or all cookies or request permission before accepting them. However, please note that deleting or disabling cookies may limit your access to certain areas or features of the website. For more information on adjusting your browser settings, visit www.aboutcookies.org or www.allaboutcookies.org.

Non-Personally Identifiable Information

We may collect anonymous data through the Website, such as usage activity, preferences, the type of browser used, the web page from which you came, and the operating system used. This data is aggregated and not linked to You, helping us improve our Website’s performance.

The Website also uses cookies, which are pieces of information received from websites and stored on your computer’s hard drive. For additional details, please refer to our Cookies Statement.

How We Use Your Information

The personal information You provide helps us tailor our product offerings and improve your shopping experience. It allows us to process purchases, confirm orders, personalize content, notify You about updates, and provide marketing information. We may also use your data for lawful purposes such as:

To create and maintain Your account.
To process and fulfill Your orders and confirm order status.
To respond to Your inquiries.
To deliver requested products and services, including subscriptions.
To operate, personalize, and improve the Website.
To send promotional and marketing materials.
For research, payment processing, and operational purposes.
To comply with the law and ensure the Website’s security.
With Your consent or as otherwise disclosed when collecting information.
How We Share Data

We may share your personal information with various third parties, including service providers, affiliates, joint marketing partners, advertisers, or other companies. This allows us to send You relevant materials and enhance our services.

We may share personal information with:

Affiliate vendors, consultants, contractors, and other service providers.
Other companies that may offer products or services that interest You.
Service providers for marketing, social media, and hosting.
Financial service providers to process Your orders.
Entities involved in the acquisition of Lacell™ or related transactions.
Legal professionals to ensure adherence to legal regulations.
With Your consent or as disclosed at the time of data collection.
We may also disclose your information when required by law or to investigate or prevent prohibited activities, including fraud, safety threats, and violations of our Terms of Use.

We may also share anonymized or aggregated information without restriction.

Digital Advertising & Analytics

We may work with ad networks and ad-serving providers ("Advertising Providers") who display ads on our behalf. These ads may be tailored to your interests based on data collected about your visits on this and other websites. Lacell™ follows the Digital Advertising Alliance's Self-Regulatory Principles for interest-based advertising. To learn more about this type of advertising and how to opt-out, visit www.aboutads.info.

LaCelie uses Google Analytics and other third-party services to improve the Website’s performance and for marketing and analytics purposes. To learn how Google Analytics collects and uses data, visit Google’s Privacy Policy. You can also opt-out of Google Analytics by visiting Google’s Opt-Out Page.

Third-Party Links & Tools

Our Website may contain links to other websites that are beyond our control. This Privacy Policy does not cover any personal information you provide to third-party websites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of external websites before providing any personal data.

Modifying or Deleting Your Information

If you have any questions about reviewing, modifying, or deleting your information, or if you wish to remove your name or comments from our Website, please contact us at support@lacelie.com. Please note that we may not be able to modify or delete your information in all circumstances.

Email Communication Preferences

We may send emails regarding service updates or products that may interest you. LaCelie includes an unsubscribe link in our marketing emails, or you can opt-out here. However, opting out may not stop non-promotional emails, such as those about your purchase or account.

Direct Mail Preferences

To opt-out of receiving postal mailings, contact our Customer Service department via support@lacelie.com. Please note you may still receive promotional information with product orders.

Interest-Based Advertising

Please refer to the "Digital Advertising & Analytics" section for details on how to manage third-party interest-based advertising.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect Your personal information against unauthorized access, disclosure, alteration, and destruction. This includes encryption, secure servers, access control measures, and regular security assessments.

Legal Compliance (GDPR, CCPA)

LaCelie is committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European Economic Area (EEA) users and the California Consumer Privacy Act (CCPA) for California residents. This includes providing Users with data access rights, deletion rights, and other rights required by these laws.

Contact Information

For any questions or concerns about this Privacy Policy, please contact us at support@lacelie.com.