Terms of service
Terms of Use
These Terms of Use ("Terms") govern your access to and interaction with the websites owned and operated by LaCelie, a brand operated by Riser Brands LLC, a limited liability company organized under the laws of the State of Delaware, United States of America, with its principal place of business at 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex ("Company," "we," "us," or "our").
The websites include the primary site at [lacelie.com] (collectively referred to as the "Site"), as well as all related information, tools, content, and services available through the Site, including our e-commerce platform (together, the "Services").
For clarity, all references to "LaCelie" in these Terms refer to the LaCelie brand operated by Riser Brands LLC.
The Services are designed for general educational and informational use only. They are not intended to offer medical guidance, diagnosis, or treatment of any kind.
By visiting, using, or engaging with the Site or Services, you confirm that you understand and agree to be legally bound by these Terms and our Privacy Policy.
IMPORTANT NOTICE: THE SERVICES ARE NOT INTENDED FOR ANYONE UNDER THE AGE OF EIGHTEEN (18).
BINDING ARBITRATION AND WAIVER OF CLASS ACTION
These Terms include a provision requiring most disputes to be resolved through individual arbitration, rather than jury trials or class actions. Your rights to remedies may be limited. See the Governing Law and Dispute Resolution section for more details.
1. Information Not Meant as Medical Guidance
All content provided through the Services—including descriptions of products, services, businesses, or health-related topics—is intended strictly for general informational use. This content is not a replacement for professional medical consultation or care. You should never rely on any part of the Services for diagnosing, managing, or treating health conditions, or for deciding on any medication. Claims made about products have not been reviewed or endorsed by the U.S. Food and Drug Administration, and individual outcomes may vary. Always consult your doctor or a qualified health provider before beginning any new treatment, supplement, or health regimen. If you have health-related questions or require a diagnosis or care plan, we strongly encourage you to reach out to a medical professional. LaCelie does not guarantee the accuracy or completeness of information available through its Services, and such content is subject to change at any time without prior notice.
2. Ownership of Intellectual Property
All visual assets, written content, brand names, icons, graphics, layout, multimedia files, and any other intellectual property displayed on or distributed via the Services (the “Content”) are the exclusive property of LaCelie and its licensors, or are used under legal agreement from third-party owners (collectively, the “Rights Holders”). This includes copyrights, trade dress, trademarks, service marks, logos, and other proprietary elements protected by applicable intellectual property laws. All rights, titles, and interest in such Content remain with Lacell or its Rights Holders. Trademarks, service marks, and logos associated with LaCelie may be registered or unregistered and are protected accordingly. Unless explicitly granted within these Terms, no part of the Services may be interpreted as granting any license to use LaCelie's intellectual property—whether by implication, estoppel, or otherwise. LaCelie also reserves the right to restrict or revoke access to the Services, block IP addresses, or withdraw permissions at any time and for any reason, without prior notification.
3. Limitations on Use
You are prohibited from copying, altering, redistributing, or misusing any Content or feature of the Services unless specifically allowed within these Terms or within the original Content itself. Any copies you do make must retain all proprietary notices.
Unless you receive prior written authorization from LaCelie, you may not:
(a) Share text or media from the Services with others (b) Redistribute, rebroadcast, or republish Content across external platforms or systems (c) Embed LaCelie trademarks in metadata or hidden code for SEO manipulation (d) Reuse, translate, publicly display, or remix materials from the Services for commercial or promotional use (e) Derive commercial products from any part of the Services
Additionally, you agree not to:
(a) Falsely represent LaCelie or its affiliates (b) Use the platform or its Content for illegal or misleading purposes (c) Remove or alter copyright marks, digital tags, or proprietary identifiers (d) Gain unauthorized access to parts of the Site, backend systems, or networks
(e) Upload malware, viruses, or other malicious software (f) Interfere with the Site’s performance or attempt to bypass security protocols (g) Impersonate another person or mislead others about your identity (h) Assist or instruct others to perform any of the above activities. You also agree not to use scripts, bots, web crawlers, or other automated tools for purposes such as data mining, scraping, or content reproduction. You may not reuse or repackage any aspect of LaCelie’s proprietary material in other websites, applications, or digital products without express permission.
4. External Links
The Services may include hyperlinks that direct you to external websites not maintained or operated by Lacell (“Linked Sites”). These links are provided solely for your convenience and reference. Lacell does not endorse or take responsibility for the content, accuracy, availability, or practices of any Linked Site, nor can we ensure that such sites are secure or free from malware or errors. Your decision to access any Linked Site is made at your own discretion and risk. We encourage you to review the terms of service and privacy policies of any external sites you visit, as Lacell is not accountable for their policies or content.
5. Submissions: Ideas, Feedback, Reviews & Content
While LaCelie values your engagement and input regarding its Services, we cannot and do not accept any submissions that you consider confidential or proprietary unless expressly agreed otherwise. Except where outlined in our Privacy Policy, any suggestions, concepts, drawings, reviews, comments, or other contributions you provide through the Services will be considered non-confidential and non-proprietary, and will become the exclusive property of LaCelie.
You understand that LaCelie may already be working on, or may in the future develop, ideas similar to those you submit. By sending in your idea or content, you agree that:
(a) LaCelie is not obligated to maintain confidentiality, and
(b) You transfer all rights, including intellectual property rights, to LaCelie, without any expectation of compensation or acknowledgment.
LaCelie is entitled to use such submissions freely, for any reason—including commercial use—without requiring consent from or payment to you.
If you post reviews or similar user-generated content (“Reviews”) via the Services, you agree not to share anything:
Unlawful, offensive, deceptive, abusive, invasive of privacy, or that violates any rights
Containing malicious code, unsolicited promotions, or misleading contact information
That impersonates others or misrepresents your identity
We reserve the right—but not the obligation—to remove any Review we believe breaches these rules. By submitting Reviews, you grant LaCelie a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, modify, distribute, translate, and display the content in any media. You also permit LaCelie and its partners to reference your submitted name alongside such content, should they choose to do so.
6. Disclaimer of Warranties and Guarantees
Throughout the Site, we may provide links and references to websites operated by third parties. Our inclusion of such links does not imply an endorsement or sponsorship of these sites, nor does it imply that we endorse the information, products, or services offered on or through these sites. Furthermore, neither we nor our affiliates operate or control in any manner the information, products, or services offered by third parties on or through the Site or on any linked websites. If applicable, any opinions, advice, statements, services, offers, or other content expressed or made available by third parties, including information providers, are solely those of the respective authors or distributors, and not of LaCelie. Neither LaCelie nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content.
Additionally, LaCelie neither endorses nor is responsible for the accuracy and reliability of any opinion, advice, or statement made on any linked websites by anyone other than an authorized LaCelie representative acting in their official capacity.
THE INFORMATION, PRODUCTS, AND SERVICES OFFERED ON OR THROUGH THE SITE, AND BY LACELIE OR ANY THIRD-PARTY SITES, ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT ALLOWED UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE SITE, INCLUDING BULLETIN BOARDS, OR THE SERVERS THAT MAKE IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF USING THE SITE OR MATERIALS ON THIS SITE OR ON THIRD-PARTY SITES, IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE.
WE USE PSEUDONYMS TO DISCUSS ISSUES RELEVANT TO OUR CUSTOMERS AND RECOMMEND PRODUCTS THAT WE BELIEVE PROVIDE SOLUTIONS TO SIGNIFICANT CHALLENGES OR CONCERNS. THESE PSEUDONYMS ARE USED FOR PRIVACY REASONS AND ALLOW US TO DRAW ON THE EXPERTISE OF PROFESSIONALS IN VARIOUS FIELDS TO PROVIDE INSIGHT INTO RELEVANT TOPICS AND SOLUTIONS. THESE PSEUDONYMS REPRESENT COMPOSITE PORTRAITS OF OUR TYPICAL CUSTOMERS.
You agree to defend, indemnify, and hold harmless LaCelie, its affiliates, successors, transferees, assignees, licensees, and their respective parent and subsidiary companies, agents, associates, officers, directors, shareholders, and employees from any and all claims, causes of action, damages, liabilities, costs, and expenses, including legal fees, arising from or related to your violation of any obligations, warranties, representations, or covenants set forth herein.
7. Limitation of Liability
UNDER NO CIRCUMSTANCES SHALL LACELIE, ITS AFFILIATES, OR ANY OF ITS SERVICE PROVIDERS, SUPPLIERS, CONTENT CONTRIBUTORS, OR ANY OTHER PARTY INVOLVED IN THE DEVELOPMENT, PRODUCTION, OR DELIVERY OF THE SERVICES OR PRODUCTS—INCLUDING THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR REPRESENTATIVES—BE HELD RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR SPECIAL DAMAGES OF ANY KIND. THIS INCLUDES, BUT IS NOT LIMITED TO, LOST PROFITS, DATA LOSS, DAMAGE TO PROPERTY, INTERRUPTION OF BUSINESS, LOSS OF REPUTATION, OR THIRD-PARTY CLAIMS—EVEN IF LACELIE WAS AWARE OF THE POSSIBILITY OF SUCH DAMAGES—ARISING FROM OR IN CONNECTION WITH THESE TERMS, THE SERVICES, OR ANY PRODUCTS OFFERED.
LACELIE ALSO EXPRESSLY DISCLAIMS ANY LIABILITY FOR DAMAGES RESULTING FROM MISUSE, ABUSE, OR INCORRECT USE OF PRODUCTS, INCLUDING FAILURE TO FOLLOW USAGE GUIDELINES. MOREOVER, LACELIE SHALL NOT BE LIABLE FOR ANY ISSUES STEMMING FROM:
(a) YOUR ACCESS TO OR INABILITY TO USE THE SERVICES OR CONTENT PROVIDED; OR
(b) DATA TRANSMISSION OVER THE INTERNET, INCLUDING ANY DELAYS, ERRORS, OR SECURITY BREACHES.
IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON LIABILITY FOR CERTAIN TYPES OF DAMAGES, THEN LACELIE'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT ALLOWED BY SUCH LAW. FURTHER, IF LIABILITY IS FOUND ON THE PART OF LACELIE OR ANY OF ITS AFFILIATES, PARTNERS, OR SUPPLIERS UNDER THESE TERMS, THE TOTAL LIABILITY FOR ALL CLAIMS COMBINED SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100) IN ANY CALENDAR YEAR.
THIS SECTION REFLECTS A FUNDAMENTAL BASIS OF THE AGREEMENT BETWEEN YOU AND LACELIE. THESE LIMITATIONS ARE A REASONABLE ALLOCATION OF RISK, AND WITHOUT THEM, THE SERVICES AND PRODUCTS WOULD NOT BE PROVIDED ON THE SAME TERMS. YOU AGREE THAT THESE LIMITATIONS SURVIVE EVEN IF A SPECIFIED REMEDY FAILS ITS ESSENTIAL PURPOSE.
8. Indemnification
You agree to defend, indemnify, and hold harmless LaCelie, its affiliates, and their respective officers, employees, and agents from and against any third-party claims, legal actions, losses, damages, expenses, or liabilities (including reasonable legal fees) resulting from:
(a) your access to or use of the Services or any related Materials,
(b) your breach of these Terms, or
(c) your violation of another party’s rights.
LaCelie reserves the right—but is not obligated—to assume the exclusive defense and control of any issue otherwise subject to indemnification by you, and you agree to cooperate fully in such cases. These indemnity obligations will remain in effect even after these Terms expire or are terminated.
9. Revisions to These Terms
LaCelie may update these Terms at any time, at its sole discretion. When changes occur, a revised version will be made available through the Sites, and the “Last Updated” date at the top of the Terms will reflect the modification date. In some cases, LaCelie may require your explicit consent before continued access to the Services is allowed.
If you do not agree with any changes, your sole remedy is to discontinue use of the Services. By continuing to use the Services after any updates become effective, you confirm your acceptance of the revised Terms. You are responsible for reviewing the Terms periodically to stay informed about any updates.
10. Miscellaneous Provisions
These Terms, along with the referenced Privacy Policy and any other policies or agreements you explicitly enter into with LaCelie (such as promotional terms), represent the entire agreement between you and LaCelie regarding your access to and use of the Services and related content. LaCelie's digital or stored version of these Terms shall be considered legally binding and enforceable.
Unless otherwise stated, these Terms do not confer any rights or benefits to third parties. LaCelie may transfer its rights or obligations under these Terms to any third party at any time without notice. You may not assign or transfer your rights without LaCelie's prior written consent.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted in a way that most closely reflects the original intent while remaining compliant with applicable law. The rest of the Terms will remain in full force.
Failure by Lacell to enforce any provision of these Terms on one or more occasions shall not constitute a waiver of its right to enforce that provision (or any other) in the future. Any waiver must be in writing to be valid.
You are solely responsible for ensuring that your use of the Services complies with all laws that apply to you, including those of your jurisdiction or any relevant regulatory authority. You agree not to use the Services in any way that would violate such laws or these Terms.
11. Questions, Complaints, Claims
If you have any questions, complaints, or claims regarding the Services, Materials, or any content available through them, please reach out to us at: support@lacelie.com. We are committed to addressing your concerns promptly. If you believe your concerns have not been fully resolved, we encourage you to notify us again for further investigation.
12. Products for Personal Use Only
The products available through the Services, including any samples we may provide, are intended solely for personal use. You are not permitted to sell or resell any products or samples you purchase or receive from us. We reserve the right, at our sole discretion and with or without notice, to cancel or adjust any order quantity if we believe it violates these Terms.
13. Payment and Order Terms
The Services and Materials may allow you to place orders for products from LaCelie. The total amount due, including applicable taxes, shipping, and handling, will be displayed to you before you finalize your order. By placing an order, you agree (a) to permit LaCeliel to charge your credit card for verification, pre-authorization, and payment, and (b) that you are responsible for any additional charges from your bank or other financial institutions, as well as any taxes or fees associated with your order.
Your order is not final until accepted and confirmed by LaCelie. We reserve the right to limit product quantities or refuse service to any customer without prior notice. Additionally, LaCelie may require information verification before accepting or shipping any order.
When providing your bank card information, account numbers, or other payment details, you confirm that you are the authorized user of the payment method used.
14. Risk of Loss, Return Policies, and FAQ
Ownership of the products transfers from LaCelie to you once they are shipped from our facility. For shipping and order processing details, please refer to our Shipping FAQ. Please note that delivery times are estimates and may change.
Returns will only be accepted for damaged or defective products. If you wish to return any items, you will be responsible for the shipping costs. Refunds are only issued for returns received by LaCelie within 30 days of the order date. Products that are partially used or appear to have been tampered with are ineligible for refunds.
If the product is damaged or defective, do not use it. Please take a photo of the item and send it, along with your order information, to: support@lacelie.com.
15. Calling, Texting, and Electronic Communications
You agree that LaCelie may communicate with you electronically. We may reach out to you via email, post notifications on the Site, or through other methods agreed upon. You acknowledge that all communications, agreements, disclosures, and notices provided electronically meet any legal requirements for written communication. If required by law, LaCelie will provide you with paper copies of any notices upon request.
To exercise your rights regarding electronic communications, please contact LaCelie at support@lacelie.com. To receive and retain notices, you will need access to the internet, a compatible browser, PDF viewer software, and the ability to download or print PDF files.
By agreeing to these Terms, you also consent to receive calls and text messages from LaCelie, including automated calls or messages using prerecorded or artificial voices, for non-marketing purposes, to any phone number you provide. You agree to notify us if your phone number changes.
15.1 Mobile Terms of Service
The LaCelie mobile message service (the “Service”) is operated by LaCelie Inc. (“LaCelie,” “we,” or “us”). By using the Service, you agree to these terms and conditions (“Mobile Terms”). We may modify or discontinue the Service, or change any of its features, at any time without notice. We may also update these Mobile Terms, and by continuing to use the Service, you agree to any such changes.
By subscribing to LaCelie's SMS/text messaging service, you consent to receive recurring SMS/text messages from LaCelie to the mobile number you provided, even if that number is listed on any state or national Do Not Call registry. These messages may be sent using automated dialing systems or other technology. Service-related messages may include updates, alerts, and order status notifications. Promotional messages may include offers, discounts, and other marketing information.
Participation in this service is completely voluntary, and you are not required to join in order to make purchases from LaCelie. You are responsible for any text message charges imposed by your wireless provider. Message frequency varies, and data rates may apply—check your mobile plan for details.
To opt-out of the Service at any time, text STOP to the provided number or follow the unsubscribe link in any message. You will receive a confirmation text, and no further messages will be sent unless you opt back in.
For assistance, text HELP or email us at support@lacelie.com.
We may change our short code or contact number used for the Service at any time, and you will be notified of these changes. Messages sent to previous numbers may not be received.
The wireless carriers supporting this Service are not responsible for any delayed or undelivered messages. You must provide a valid mobile number to participate, and if your number changes, you’ll need to re-enroll.
To the fullest extent permitted by law, LaCelie is not liable for failed, delayed, or misdirected message deliveries, errors in the content of any message, or any actions you take or do not take based on the information received.
For more information on how we handle your personal data, refer to our Privacy Notice at lacell.com/privacy-policy.
16. Applicable Law and Dispute Resolution
These Terms and any disputes arising from your use of the Services or products shall be governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.
Any disputes will be resolved through confidential, individual binding arbitration administered by JAMS, except for claims that qualify for small claims court. You waive the right to participate in class action arbitration.
The arbitrator, not any court, will have exclusive authority to resolve disputes regarding the interpretation or enforceability of this arbitration agreement. Arbitration may be held at a mutually agreed location.
If arbitration is not allowed by law, disputes will be resolved in the courts of Delaware.
Each party is responsible for their own attorney fees, except as limited by JAMS rules or the arbitrator’s discretion.
All claims must be brought within one year from the date they arise.
17. Automatic Renewal
If you have purchased a subscription, you agree that your subscription will automatically renew at the rate and term provided at checkout. Your default payment method will be automatically charged after the subscription or trial period ends if you do not cancel or extend your subscription within the specified time. The subscription will continue to renew at the same price and term until you choose to cancel. You can cancel your subscription at no cost or modify the items in your subscription by contacting LaCelie support at support@lacelie.com.
By registering for a subscription to receive products, goods, or services from LaCelie on an ongoing basis, you expressly acknowledge and agree that (a) LaCelie (or our third-party payment processor) is authorized to charge you based on the frequency of shipments you have selected for your subscription (in addition to any applicable taxes and other charges) for as long as your subscription continues, and (b) your subscription is continuous until you cancel it or we suspend or stop providing access to the products, goods, or services in accordance with these terms.
You may cancel your subscription at any time, subject to the terms and additional rules provided. To cancel your subscription, please do so at least 5 days before your next billing date, as indicated in your order confirmation email. Cancellations made less than 5 days before the next billing date will take effect in the following billing cycle. You are responsible for all charges, including applicable taxes, incurred prior to the cancellation of your subscription.
Contact Us
If you have any questions or concerns regarding the Services or these Terms, please contact us here: support@lacelie.com.
Phone: +16018911759
Cookie Policy
At LaCelie, we value your privacy and are committed to being transparent about how we use cookies and similar tracking technologies on our website [lacelie.com] (the “Site”). This Cookie Policy explains what cookies are, the types of cookies we use, and how you can manage your cookie preferences.
What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They help improve your browsing experience by remembering your preferences and enabling certain features of the Site.
Types of Cookies We Use
1. Essential Cookies
These cookies are necessary for the Site to function correctly. They enable basic functions like page navigation, secure areas, and accessibility. Without these cookies, the Site may not perform as intended.
2. Analytics Cookies
We use these cookies to collect information about how visitors interact with our Site. This helps us understand usage patterns, identify areas for improvement, and enhance user experience. These cookies are typically anonymized.
3. Marketing Cookies
These cookies are used to deliver advertisements that are relevant to you. They may be set through our Site by advertising partners who track your browsing habits to display personalized ads on other websites.
4. Preference Cookies
Preference cookies remember your choices, such as language settings and region preferences, to provide a more personalized experience.
Why We Use Cookies?
LaCelie uses cookies to:
Ensure the Site functions properly.
Enhance user experience by remembering your preferences.
Analyze Site performance and user behavior.
Provide personalized content and advertising.
How to Manage Your Cookie Preferences
You can control or delete cookies at any time by adjusting your browser settings. Most browsers allow you to block or delete cookies, but this may affect the functionality of the Site.
Updating Cookie Settings
On your first visit to the Site, you will see a cookie consent banner allowing you to choose which cookies you wish to allow.
You can also change your cookie preferences later by accessing the cookie settings at the bottom of the Site.
Changes to This Cookie Policy
We may update this Cookie Policy to reflect changes in technology, legal requirements, or our business operations. Any updates will be posted on this page with a new “Last Updated” date.
Contact Us
If you have any questions about this Cookie Policy, please contact us at support@lacelie.com.
